Paying the Price: Cavalier Attitudes Towards Disaster Planning are Ruinous

August 30th, 2010 by Randy Hice

I bought my current bicycle in Clearwater, Florida, a nice aluminum frame Cannondale. I hadn’t ever owned a cycling helmet before I got the bike, but I quickly made a discovery: elderly drivers and roads without shoulders are a bad combination. There is a running joke on Florida’s west coast: “all the old people in Florida live on the Atlantic side, but their parents live on the Gulf side.”

After three or four near-death encounters in the first five miles, I opted for a nice Giro helmet and began to wear it religiously. After moving from sea level in Clearwater to 6000 ft in Denver, I noticed the hills added some white-knuckle descents to many of my rides, and I became very thankful to have my Giro.

I then added a mountain bike to my stable of cycles, a nice Gary Fisher job with disc brakes; an essential  option when descending rocky mountain paths at unreasonable speeds. One weekend, at nearby Deer Creek Canyon, I was out for a solo ride and feeling pretty good about my much-improved downhill technique. I was patting myself on the back just as I went over a water bar; a strip of rubber across the bike trail to prevent erosion. In this case, the water bar was hiding about a three-foot drop. One hard-fought lesson many mountain bikers learn is that when descending over sudden drops, one must be out of the saddle and hanging one’s bum way back of the seat to keep the center of gravity as far aft as possible. I had not yet learned this trick. In a half second, I sailed over my handle bars and landed on my back hearing a loud “crack” in my helmet. Among the collateral damage; a torn up arm that appeared to have been involved in a tug-o-war with a mountain lion, a ripped jersey, and a helmet split by a sharp piece of granite. Had I not been wearing a helmet, if I had lived, well, I wouldn’t be making anyone’s short list for the chess team.

That crash was minor compared to my experience during the last ski season. I had resisted getting a ski helmet for the first few years after moving to Colorado, but felt since we mandated our boys wear them, I had to set an example. My boys dragged me screaming into snowboarding two years ago, and since then I have skied only twice. The freedom and coolness factor of swishing down a mountain on a small surfboard is quite addictive, and I am now a full-blown “rider” as snowboarders are called on the mountain.

My ten-year-old son, Colin and I were screaming down an advanced run at a pretty good clip at Keystone. There were a few warning signs I should have noticed. First, it was a cloudy day, meaning the mountain was bathed in “flat”, or diffused light. What happens when the sun ducks for cover is that the contours of the mountain become invisible, and thus you tend to be surprised by sudden drops and bumps. Second, it was late in the day and the “good snow” had been planed off by thousands of skiers and riders, and now most of the run was a sheet of ice. Third, also an artifact of late-in-the-day skiing, there are once-a-year skiers with tired legs with decreased stopping and turning abilities, and more than a few late-day skiers have pounded a few beers at lunch. Neither of these scenarios adds up to a safe skiing climate.

At perhaps forty mph, we were sailing towards a dark ridge. The next thing I remembered, I was staring across the table at my sons in the mountaintop restaurant at Keystone.

“How did we get here?”

“What do you mean, dad?”

“What are we doing in here? I don’t remember coming in.”

My sons looked at me, somewhat puzzled. Colin spoke first.

“Dad, you hit a chunk of ice on the mountain and crashed really, really bad. You rolled over and over and your head was banging on the ice. You sat up for five or ten minutes, and then we boarded down to the mid-mountain lift.”

“Really? Then what?”

“We came up, got some spiced cider when we got off the lift, and we came inside. You ordered a Coke and complained about the band, so we moved up to this table.”

“How long ago was that?”

“About an hour.”

To this day, the crash and all those events described by Colin remain a mystery to me. I had cracked my coconut big time, and I couldn’t imagine I would have survived that calamity without my helmet. My casual attitude regarding protective measures has been replaced by a policy that helmets are a way of life from here on out.

Protection is a concern in informatics deployments as well, but some companies still maintain a bit of a cavalier attitude. A few years ago, I was at a company who had been nursing along a homemade LIMS. I asked what their disaster recovery policy was, and one of the guys in IT said, “Some nights, I do tape backups and take them home to my garage.”

Interestingly, many companies issue Requests for Proposals and contained therein is a passage such as “What is your data archive and restore functionality?”

There was a time, albeit in the early 90’s, when a few vendors included archive and restore functions within their products. But as major database suppliers enhanced their products, data backup and restore were divorced from the application tier of products, and became the responsibility of the database tier, and thus the supplier of the database. After all, those companies are using volume shadowing, mirror drives, and related techniques to ensure your data is safe.

There tends to be a linear relationship between the size of a company and the diligence allotted to data backup and recovery. Large corporations have a small army of DBAs and other IT personnel who have thorough backup regimens. On the other end, the local water lab or small contract laboratory operation, might perform image backups a few times a week, and incremental backups nightly. I’m not sure what the reasoning is in these situations since the cost per gigabyte of storage has dropped dramatically in recent years. Disks are cheap; lost data is extraordinarily expensive.

Here on my home LAN, I have a Network Attached Storage (NAS) appliance that hangs on a network port. Measuring only 4” X 5” X 8”, the unit holds a terabyte of data. Each night, incremental backups sweep the day’s work onto the NAS, and I sleep a little better.

For home users, various cloud backup services are available for pennies, yet people resist utilizing these cloud computing environments for a couple of reasons. The first has to be a concern for confidentiality. People are fearful of identity theft, and routine backups might push banking information and passwords to some remote disk out there in the cloud. Rest assured, the vast majority of these services encrypt the hell out of the uploaded data and protect it jealously. I guess the other reasons people avoid cloud backups are, well, laziness. Sorry, I can’t find a better descriptor.

But businesses have even less of an excuse not to plan and deploy a disaster backup policy. The loss in time and revenue attributable to a crashed disk can range from a minor irritation to a company-busting cataclysm.

Hopefully, it won’t take the information technology equivalent of a concussion to learn that lesson.

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A Tale of Two Presidents: The Microsoft Worldwide Partners Conference is all about The Cloud

July 28th, 2010 by admin

I’m not in a good mood today. I expected a little more consideration from our Presidents, but apparently my two encounters with our chief executives this past week gave me the clear message they’ve forgotten about the taxes I’ve paid for so many years.

It started with President Bill Clinton. I met with him on July 14th, and I was more than a little hurt he didn’t recognize me. Maybe he was distracted, maybe he had other things on his mind, or maybe he doesn’t have the eyes of a Golden Eagle and couldn’t spot me amongst 7000 people at the Verizon Center in D.C.  Still, I was only twenty yards away, and the least he could have done was to shake off a few of his Secret Service detail to come over and chat.

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Road Warriors: The STARLIMS Microsoft Road Show Stressed Partnerships and Innovation

July 13th, 2010 by Randy Hice

The first STARLIMS Microsoft Road Show is history, and after enduring a travel schedule that would make Madonna look like a homebody, it’s a good time to reflect on the messages delivered.

Our team started in Chicago amidst rain and wind, but I guess that’s redundant since I already mentioned Chicago. From there, we crisscrossed the United States, hitting San Francisco, Boston, Philadelphia, D.C., and Durham. So, powered by deep dish pizza, sourdough bread, baked beans, cheese steaks, and vinegar BBQ respectively, the Microsoft, Atrium Research, and STARLIMS teams presented a compelling message.

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Pittcon 2010 Review: For Whom the Booth Tolls

May 16th, 2010 by admin

I once sat in the lobby of the T-Water Beach Hotel in Negil, Jamaica reading a book when a woman came rushing in, and pounded her fist on the check-in counter, startling the Jamaican clerk.  In a heavy New York accent, she demanded, “There are no beach towels outside I need one, and I need it now!”

Before I resume the story, for those of you who haven’t traveled to Jamaica, life moves at a glacial pace in this beautiful island paradise.  Negril is particularly isolated at the western tip of the island, and is a place that I have adopted as a second home.  I dive off the cliffs at Rick’s Café at the south end of the town, and I know every restaurant in the area. I also am a respected negotiator when it comes to taxis.  Unaware tourists pay two to three times the going prices because they both don’t know that rates are negotiated, and they fumble with Jamaican currency.  When I flag a cab, basically anyone driving a car, I just tell the driver, “$400 J to the beach?”  (translation: I’ll give you $3.37 USD to take me to the beach).

The driver will either say, “ya mon”  or “that’s a $600 J ride.” With the latter, I turn away and look for another cab, which usually triggers an immediate capitulation from the taxi driver.

Respect gets respect in Jamaica, and a lack of respect gets you, well, let’s continue the story.

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Catch Me If You Can – Why Emulation Is No Substitute for Innovation

April 13th, 2010 by admin

Marketing is a strange beast to observe in the wild. If you think about it, many marketing campaigns are aimed at the undecided, not the jaded. Have you ever heard of a “Coke person” switching to Pepsi because of an informative and innovative marketing campaign? Not a chance; but in more ambiguous markets, such as technology, marketing can be an influence, but at the end of the day it is the product that must deliver.

One lesson we can learn from the Apple Corporation is that the only technological constant is change. Look no farther than the iPod and the iPhone. Why is it that Apple’s competition has yet to close the gap in sales or technological evolution to the point where people will abandon iPods or iPhones in favor of an upstart device? Part of the answer lies in Apple’s refusal to rest on their laurels, and their need to stay not one, but several steps ahead of their competition.

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Software Versatility Rules the Informatics Enterprise

February 7th, 2010 by admin

Renaissance man
–noun
1.    A cultured man of the Renaissance who
was knowledgeable, educated, or proficient
in a wide range of fields.

2.    (Sometimes lowercase ) a present-day man who
has acquired profound knowledge or proficiency
in more than one field.

My old friend Peter touched base with me a few days ago, and he is one of what I call The Last of the True Characters. Peter is about 80 now, but hasn’t lost a step. A Harvard man, Peter came to be my orthodontist when I lived in Atlanta. Anyone who has gone through orthodontics treatment knows that you spend quite a bit of time with your doctor. Peter and I were kindred spirits, and immediately became friends. I think I liked Peter right after he put my braces on and I told him there was a bit of pain.

“That’s no problem. Here’s what you do; go home, grab two fingers of a fifteen-year-old scotch, and swirl it around your teeth.”

Each trip to his practice started with going back to his back office and shooting the breeze for 20-30 minutes. Each time, our conversation revealed yet another layer of this remarkable man.

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How I spent my holiday, and lived to tell the story

January 17th, 2010 by Randy Hice

Flat light is a killer.

We’re speaking in the context of the menacing effect occurring when mountains occlude the sun from the ski slopes, or overcast skies homogenize the light in such a way as to wash out any contrast between bumps, texture, or pitch of the run.

Snowboarding with my sons over the holiday break, I came flying down a fairly steep run at about forty mph, and the combination of flat light, dark purple lenses in my goggles, and a chunk of ice, caused me to launch into the air, and as my ten-year-old described it: “your head kept bouncing on the ice as you rolled over and over.”

The human brain is geared to wipe out such events. I not only have no recollection of the crash (my son had to tell me of the chunk of ice), but also no memory of completing the run down to the lift, riding the lift up, having some spiced cider, and sitting in the lodge for an hour before my discombobulation ceased, and I was able to board back down to the car.

I was wearing a helmet, and the buckle of my ski goggles carved a trench into the side of the helmet as an indication of the force of the crash. Had I not had a helmet, my days as the Hice household Jeopardy champion would have been at risk.

Helmets are critical saftey devices, although some people still ignore them.

There is an analogy here in the approach the FDA takes towards drug and food safety in terms of process and computer systems validation. Any company who has spent a lot of time and money on the development of a consistent, defensible, validation approach; or has been on the receiving end of an extensive FDA audit, knows how much work is involved. But there is a method to the FDA’s madness. The FDA wants proof that all systems are in control.

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Chicken Time: How Best to Head Off the December Project Doom Blues

December 13th, 2009 by Randy Hice

Before I forget, I have a Scientific Computing column available discussing the folly of “Meet-and-Greet” conferences, and why they’re a bad deal. (You may also learn something of the dangerous sport of snowboarding).

Several years back, during my Digital Equipment Corporation days, I was working at a large chicken processor who wanted to put in a LIMS to help track their product quality control. The project was enrobed in a cloud of doom from the start.
The terrible saga began when the salesman who sold the project was so severely abused by the customer’s Purchasing Agent that he agreed to sell them a LIMS on a too-small computer. He’d asked me a few weeks earlier about the bargain-basement configuration, and I told him it simply wouldn’t run on the system he was proposing. Not to be deterred by a mere engineer, he kept calling our corporate office until he got someone in marketing to say, “Well, theoretically it could work. Maybe.”
Of course, he ran with that bit of advice and sold the project.
(Sign of Doom number 1)

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‘Tis the Season to be Sick as a Dog

November 15th, 2009 by Randy Hice

Ah, the holiday spirit has arrived at my house; of course I’m talking about my annual Shock & Awe campaign of holiday decorations in an effort to win the Christmas lights arms race with my neighbor, the former center for the Denver Broncos. I’m reasonably sure I’ll prevail in this rapidly-escalating conflict as I have added a new secret weapon to my lighting arsenal: LED lights.
LED lights are to decorating warfare as Charlie Wilson’s Stinger missiles were to the mujahideen in the Afghanistan conflict. Of course, unlike the results of that conflict, I’m hoping my lights aren’t stolen and come back to be used against me in a future decorating conflict, but I digress.
LED lights have a technological advantage over incandescent lights in that their extremely low power consumption allows thousands of these lights to be strung together in a serial fashion as opposed to the 3-string limitation of the incandescent lights that, when exceeded, sends the cursing decorator back to the garage in a crazed search for that little plastic bag of fuses to fix the one you just fried. What this means in Christmas Lights Combat is that you can string many, many lights in a much shorter time because you don’t have to jury-rig additional cords to power subsequent strings of lights to beat the aforementioned constraint.
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Harmonization in Regulated Environments Triggers Compliance Policy Decisions

November 3rd, 2009 by Randy Hice

Science has come so far since I was in college; it’s difficult to paint a picture without sounding like one of those “I walked 5 miles to school in a blinding snowstorm” stories.

While I didn’t have to walk that far to school, the Mesozoic era of chemistry that I worked in is laughable when I look back at it. Let’s see; we wrote programs for physical chemistry labs by using a line editor, typing on teletypes, linked to a distant computer via an acoustic coupler modem. I don’t even want to tell you how slow these things were.

How about the x-ray diffraction equipment? We took crystals, mounted them in a small container, surrounded the container with a strip of undeveloped x-ray film, set it in the center of a room, then ducked behind a barrier to blast the thing with x-rays from a projector. We’d develop the film, and then the fun began with interpreting the lines on the film.
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